1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In this Policy (including the recitals above hereto), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:

Company:

Mecraft, a fashion business engaged in the design, manufacture, and online sale of apparel and related goods through its official website and affiliated digital platforms.

Customer:

Any individual or entity who places an order for goods offered by the Company through its online platform.

Order:

A confirmed request placed by a Customer through the Company’s website for the purchase of one or more products, subject to successful payment verification and acceptance by the Company.

Dispatch:

The physical handover of the packaged Order by the Company to its designated logistics partner for shipment and delivery to the Customer.

Delivery:

The successful handing over of the ordered product to the Customer or their authorized representative at the delivery address specified at the time of placing the Order.

Third-Party Logistics Provider / Shipping Partner:

An independent logistics aggregator or courier service engaged by the Company for facilitating shipping, transit, and delivery of Orders. This shall also include any affiliated or sub-contracted carriers operating under or through the said shipping partner.

Transit Issues:

Any delay, damage, loss, theft, or non-delivery of the product occurring after Dispatch and while in the custody of the Third-Party Logistics Provider.

Working Days:

All days excluding Saturdays, Sundays, and public holidays observed by the Company, during which order processing and shipping activities are undertaken.

Return to Origin (RTO):

The process by which an undelivered Order is returned to the Company’s warehouse due to reasons including but not limited to non-availability of the Customer, incorrect or incomplete address, refusal to accept delivery, or repeated delivery failure.

Force Majeure Event:

Any event beyond the reasonable control of the Company that prevents or delays the performance of its shipping or operational obligations, including but not limited to natural calamities, strikes, civil disturbances, lockdowns, war, cyber incidents, governmental orders, epidemics, pandemics, or disruptions affecting logistics providers.

Store Credit:

A digital credit issued by the Company to a Customer in lieu of a refund or exchange under applicable circumstances, which may be redeemed against future purchases on the Company’s website within the validity period specified by the Company.

Limited Edition Garments:

Products produced by the Company in restricted quantities as part of specific collections and which may not be reproduced once sold out.

1.2 Interpretation

Section headings are inserted for convenience only and shall not affect the construction or interpretation of any provision of this Policy.

References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy.

Where a word or phrase is defined, other parts of speech, grammatical forms, and cognate variations of that word or phrase shall have corresponding meanings.

Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders unless the context otherwise requires.

The terms “hereof”, “herein”, “hereto”, and derivative or similar words refer to this entire Policy or to the specified Sections of this Policy, as applicable.

All references to this Policy shall include any amendments, modifications, or updates approved from time to time by the Company or its designated authority.

In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meanings assigned to them in the respective provisions

Do you charge for shipping?

Shipping charges for domestic orders are calculated at checkout and are based on the delivery location, order value, and weight of the shipment. The applicable shipping charge will be clearly displayed before the customer proceeds with final payment.

How long does delivery take?

Orders are typically processed within 1–2 working days. Delivery timelines may vary depending on your location but usually arrive within 3–7 business days.

Shipping of Orders can be delayed due to Festivals and Bank Holidays.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email.

How do I Cancel My Order?

Orders can only be cancelled before they are dispatched.

You can also track your shipment anytime through the Track Order page or through your customer account dashboard.

Multiple Orders and Consolidated Shipping: If multiple orders are placed by the same customer to the same shipping address within a short time frame, Mecraft may, at its discretion, consolidate them into a single shipment. In such cases, applicable shipping charges will be adjusted accordingly, where applicable.

What is the return or exchange window?

Returns and exchanges can be requested within 12 days of receiving your
order.

Who pays for return shipping?

The responsibility for bearing the cost of return shipping shall vary depending on the nature of the return:

Product delivered is defective, damaged, or incorrect = Company

Return requested due to size exchange. = Company

Unserviceable Location = Customer

Return due to customer error (wrong address, refusal to accept, etc.) = Customer (both original and return shipping non-refundable)

Unauthorized return or return without approval = Customer (Company not liable for receipt, replacement, or refund)

Method of Return: For approved returns where the Company bears the shipping cost, the Company shall arrange a reverse pickup through its courier partner, subject to serviceability. In areas where reverse pickup is not available, the Customer may be asked to self-ship the product to the address provided, along with a valid proof of dispatch. Reimbursement for return shipping (if applicable) shall be processed only upon receipt and inspection of the returned item.

What condition must the garment be returned in?

Returned garments must:

• Have all original tags attached

• Be unworn and unused

• Have no signs of wear, damage, or washing

Items that do not meet these conditions may not be eligible for a return
or exchange.

When will I receive my refund?

Refunds are processed only after the returned garment has been received and
inspected by our team to ensure it meets our return conditions.

Non-Refundable Shipping Charges: In all cases, original shipping charges paid at the time of purchase shall remain non-refundable, unless the return is a result of a verified error on the part of the Company (e.g., wrong product or manufacturing defect), as set forth in Return & Exchange Policy.

Store Credit:

Store Credit refers to a digital credit issued by the Company to the Customer in circumstances where a product is unavailable for exchange due to stock limitations or inventory unavailability. Such credit may be redeemed by the Customer for future purchases Within 30 days of Issue on the Company’s website.

At Mecraft, sustainability is approached with the same intent as our design—considered, responsible, and built to last.

Our packaging is entirely plastic-free. Garment bags, mailers, and shipping labels are made from 100% biodegradable materials, designed to naturally decompose within 18 months—or within 3–6 months when composted. Accessories, including sunglasses, are packaged in recycled cardboard, and all inbound packaging from our supply chain is collected and recycled through verified partners.

For shipments within India, we consolidate multiple orders into a single package wherever possible, reducing unnecessary logistics and material usage. Our in-house sampling and pattern development further minimise environmental impact by eliminating the need for excessive shipping during the production process.

We also believe that good products should never go to waste. Any returned garments with minor faults are not discarded—they are reintroduced through our limited “Mystery Drops”, extending their lifecycle. At the same time, our customer support team actively works to minimise returns by helping customers find the right fit before purchase, with improved sizing tools continuously being developed on our platform.

Delivery Attempts and Failed Delivery: The Company’s logistics partner (including its associated courier agencies), shall make a limited number of delivery attempts at the shipping address provided by the Customer during checkout. If the recipient is unavailable, unreachable, or refuses delivery, or if the address provided is incorrect or incomplete, the package may be marked as “undeliverable” and subsequently returned to the Company’s warehouse (“Return to Origin” or “RTO”).

Return to Origin (RTO) Handling: In the event of an RTO, the Customer will be notified via email. The original shipping charges shall remain non-refundable, and any additional charges for re-shipment shall be borne by the Customer. Re-dispatch of an RTO package shall be processed only upon confirmation of a revised address and advance payment of applicable re-shipping charges.

Responsibility for Delivery Failures: The Customer is solely responsible for ensuring that the shipping address provided is accurate, complete, and accessible. Mecraft shall not be held liable for delivery failures due to Customer error, including but not limited to:Incorrect or incomplete addressRefusal to accept deliveryUnavailability during delivery window

Lost, Damaged, or Tampered Packages: Once an order is dispatched and handed over to shipping partner or its associated carrier, Mecraft disclaims all liability for any loss, theft, damage, or tampering of the product during transit. If the package is marked as “delivered” by the courier but the Customer claims non-receipt, an internal grievance redressal mechanism shall be initiated in case the Customer reports non-receipt of the package despite it being marked as “delivered” by the courier. This involves an internal investigation and discussion (including escalation) with the shipping aggregator. If the non-receipt is substantiated through evidence, a refund may be issued. However, if no conclusive evidence is found to support the claim, company shall not be responsible or liable for replacement or refund.

Reporting and Support: In the event of a delivery issue, Customers are encouraged to raise the concern directly with the delivery partner using the tracking and complaint mechanism provided in the shipping confirmation email. Mecraft may assist, on a best-effort basis, by facilitating communication between the Customer and shipping partner but shall not be held responsible for the final resolution or any consequential loss arising from failed or defective delivery.

No Liability for Transit Defects: Mecraft shall not process refunds or replacements for orders impacted by in-transit defects, including delay, tampering, breakage, theft, or misplacement, once the package has been handed over to the courier partner. All such risks are transferred to the logistics provider at the time of dispatch.

Third-Party Logistics Engagement: Mecraft partners a third-party logistics aggregator, for the facilitation of shipping and last-mile delivery of customer orders. The said partner may, in turn, engage various independent courier service providers to execute deliveries. Mecraft’ does not own, control, or operate these logistics providers and acts solely as the dispatching party.

Transfer of Risk Post-Dispatch: Once an order has been successfully processed, packaged, and handed over to shipping partner or its affiliated carrier partners, the responsibility for the shipment, including all transit-related risks such as delay, damage, misplacement, or theft, shall pass to the logistics provider. Mecraft does not assume responsibility for the performance, negligence, or delay on the part of shipping partner or its partners.

No Refund or Replacement for Transit Issues: Mecraft shall not offer any refund, replacement, compensation, or redelivery in cases where:The product is delayed in transit by the courier;The product is damaged during shipping;The shipment is marked as delivered by the courier, but the Customer claims non-receipt;The package is lost, stolen, or mishandled while in the custody of the courier

Customers expressly acknowledge and accept that these are events beyond the control of the Company, and remedies, if any, must be sought directly from the concerned logistics provider.

Tracking and Customer Responsibility: Mecraft shall provide the Customer with a shipment tracking link via email upon dispatch. It is the Customer’s responsibility to monitor the shipment status and escalate any delivery concerns promptly with the carrier. Bluorng may, on a goodwill basis, assist the Customer in coordinating with shipping partner, but does not guarantee any outcome or assume liability

Limitation of Liability: To the fullest extent permitted under applicable law, Mecraft disclaims any liability for consequential, indirect, or incidental losses arising due to failure or delays in shipping or delivery performed by third-party logistics partners. This disclaimer is a material term of the transaction and is expressly accepted by the Customer at the time of placing the order.

When is store credit issued?

Store credit may be issued if an exchange cannot be completed due to inventory
availability or if the item belongs to a limited edition collection.

How long is store credit valid?

Store credit is valid for 30 days from the date it is issued.

You can view and use your store credit through your customer account
during checkout.

Some Mecraft garments are produced as limited edition collections
and may not be reproduced once sold out.

Because of the limited nature of these garments, exchanges may not always
be possible depending on inventory availability.

Every Mecraft garment is designed, developed, and shot in-house.

Our pieces are produced in small batches and finished by skilled
artisans, with careful attention given to construction, fit, and detailing.

We believe in a slower, more thoughtful approach to clothing — focusing
on craftsmanship, character, and garments that are meant to be worn and lived
in.

To maintain the longevity of your garments:

• Wash in cold water
• Alternatively, dry clean when required
• Avoid high heat drying

As many Mecraft garments are made using natural fibers, slight
shrinkage after the first wash can occur. This is a normal characteristic of
natural materials.

For any inquiries regarding orders, returns, or products, please visit
our Contact Us page.

You can also reach us at Whatsapp/Call using = ________________

All support requests are handled through our contact form.

Our team is continuously working to provide an excellent experience
for our community, and we appreciate your patience while we assist you.

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Closed on: Weekends and public holidays listed

All inquiries are addressed in order received, with responses typically within 2 business days.

Selected Mecraft garments are part of the Mecraft Garment Program,
a quiet initiative centered around extending the life and value of garments.

In the notes mention are you want your garment repaired.

The program focuses on thoughtful ownership, care, and long-term use —
encouraging our community to build a relationship with the garments they wear.

More information about this program will be shared with the Mecraft
community over time.

Please contact us within 48 hours of delivery through the Contact page with your order number and images of the product so our team can assist you quickly.

Address Change

Can I update my shipping address?

If your order has not yet been shipped, please contact us and we will try to update the address.

International Orders

Mecraft will be launching international shipping in the future.

For now, if you are outside India, you may place orders through friends or family travelling from India.

Our community will be notified once international shipping officially becomes available.

• The Company is committed to addressing and resolving customer concerns in a transparent, fair, and time-bound manner. In accordance with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, Mecraft has appointed a Grievance Officer to handle complaints related to shipping, delivery, logistics failures, and other issues arising under this Shipping Policy.
• Customers who have unresolved concerns related to: Delayed or failed deliveries Shipping defects Courier non-cooperation Order tracking issues Non-receipt of goods marked as “delivered” Breach of this Shipping Policy

Grievance Officer Details

• Name: Rahul Jangid
• Designation: Grievance Redressal Officer
• Email: Customer@mecraft.in
• Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)
• Upon receipt of a complaint, the Grievance Officer shall: Acknowledge the complaint within 48 hours of receipt, Endeavour to resolve the complaint within one month from the date of receipt.
• All complaints must be made in writing and must include the order number, registered email address, contact number, nature of grievance, and any supporting documentation or screenshots where applicable. Complaints made via unofficial channels (such as social media comments or private DMs) shall not be considered formal grievances unless subsequently submitted via the designated email address.
• The Grievance Officer’s role is to ensure that every complaint is evaluated fairly and that appropriate action is taken in accordance with this Shipping Policy, applicable laws, and the Company’s internal protocols.