Terms and Conditions - User Agreement and Website Policies

Terms

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern the access and use of the
website operated under the brand name Mecraft, owned and managed by JD
Retail India (“Company”, “we”, “our”, or “us”).

By accessing, browsing, or placing an order on the website, the user (“User” or “Customer”) agrees to be bound by these Terms and Conditions along with all applicable policies referenced herein, including but not limited to the Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If the User does not agree with any part of these Terms, the User must refrain from using the website.

2. COMPANY INFORMATION

Brand Name: Mecraft
Operated By: JD Retail India

Registered Address: Shop No. 53, Lajpat Nagar, Jagatpura, Jaipur, Rajasthan, India

This location also serves as the operational and manufacturing facility for the Company’s products.

Official Email: office@mecraft.in

Phone: _________________

3. ELIGIBILITY

By using this website or placing an order, the User confirms that they are at least 18 years of age or accessing the website under the supervision of a legal guardian.

The Company reserves the right to refuse service, terminate accounts, or
cancel orders if it is determined that a User does not meet the eligibility
requirements.

4. USER ACCOUNTS

Users may create an account through the website to access certain features including order tracking, viewing past purchases, and managing store credit.

Users are responsible for:

Maintaining the confidentiality of their login credentials
Ensuring that all information provided is accurate and updated
All activities conducted under their account

The Company shall not be responsible for any unauthorized access arising from failure to secure account credentials.

5. PRODUCT INFORMATION

The Company strives to ensure that product descriptions, images, and specifications displayed on the website are accurate.

However:

Slight variations in color, texture, or appearance may occur due to photography, lighting, screen resolution, or fabric characteristics
Certain garments may be produce in small batches or through handcrafted processes, which may result in minor variations that are inherent to the manufacturing process. Such variations shall not be considered defects.

6. PRICING

All product prices displayed on the website are subject to change without prior notice.

The Company reserves the right to modify prices, discontinue products, or correct pricing errors at any time.

In the event of a pricing error discovered after an order has been placed, the Company reserves the right to cancel the order and notify the Customer accordingly.

7. ORDERS AND ACCEPTANCE

An order placed on the website constitutes an offer by the Customer to purchase a product.

The Company reserves the right to accept or reject any order at its discretion for reasons including but not limited to:

Product unavailability
Payment authorization failure
Suspected fraudulent activity
Errors in product information or pricing

An order shall be deemed confirmed only after successful payment verification and order acceptance by the Company.

8. PAYMENT TERMS

Payments for orders placed on the website may be completed through authorized payment methods available on the platform.

All payments are processed through secure third-party payment gateway
providers.

The Company does not store or directly process payment card information.

9. SHIPPING AND DELIVERY

Orders are typically processed within standard operational timelines and dispatched through third-party logistics providers engaged by the Company.

Estimated delivery timelines generally range between 3 to 7 working days, depending on the delivery location and operational conditions.

Once an order is dispatched, the Customer will receive a tracking identification number, which may be used to monitor shipment status through the shipping partner’s tracking system.

The Company shall not be responsible for delays caused by:

Logistics disruptions
Weather conditions
Operational delays by third-party carriers
Force majeure events

10. RETURNS AND EXCHANGES

Customers may request a return or exchange within 12 days of receiving the product, subject to the following conditions:

The product must remain unused and unworn
All original tags must remain attached
The garment must not show any signs of washing, wear, or damage

Return shipping for eligible returns is arranged by the Company.

Refunds shall be processed only after the returned product has been received and inspected by the Company to verify compliance with return conditions.

If a returned product is no longer available in inventory, the Company may issue store credit equivalent to the order value.

11. STORE CREDIT

Store credit may be issued by the Company in circumstances including but not limited to:

Product unavailability for exchange
Specific return scenarios determined by the Company

Store credit may be used for future purchases on the website and may be combined with valid promotional discounts.

The validity period for store credit shall be communicated at the time of issuance.

12. LIMITED EDITION PRODUCTS

Certain collections released by the Company may be produced in limited quantities and may not be reproduced once sold out.

Due to their limited nature, exchanges for such products may be subject to inventory availability.

13. INTELLECTUAL PROPERTY

All content available on the website, including but not limited to:

Logos
Product designs
Images
Graphics
Text
Visual materials
Website design

are the exclusive intellectual property of JD Retail India / Mecraft and are protected under applicable intellectual property laws.

Users are strictly prohibited from copying, reproducing, distributing, modifying, or commercially exploiting any content from the website without prior written consent from the Company.

14. PROHIBITED ACTIVITIES

Users shall not:

Misuse the website or attempt to gain unauthorized access to systems
Copy or reproduce designs or content from the website
Engage in fraudulent transactions
Disrupt the functionality or security of the website

Violation of these provisions may result in suspension of access and potential legal action.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for:

Indirect or consequential damages
Loss of profits or business
Delays caused by third-party
logistics providers
Technical disruptions beyond
reasonable control

The Company’s total liability shall not exceed the value of the order placed by the Customer.

16. FORCE MAJEURE

The Company shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to: