Return and Exchange Policy

Refund & EXCHANGE policy

APPLICABILITY OF POLICY

BY AGREEING TO USE THE MECRAFT EXCHANGES PORTAL AND/OR INITIATING A REQUEST FOR THE PURCHASE OF PRODUCT(S) ON THE PORTAL, YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS POLICY WITHOUT MODIFICATION. IF YOU DO NOT AGREE TO THE TERMS CONTAINED IN THIS POLICY, YOU ARE ADVISED NOT TO TRANSACT ON MECRAFT.COM.

PLEASE NOTE THAT WE MAY, FROM TIME TO TIME, CHANGE THE TERMS OF THE POLICY THAT GOVERN YOUR RETURN, REFUND, OR CANCELLATION OF AN ORDER FOR PRODUCTS ON MECRAFT.COM. EVERY TIME YOU WISH TO USE THE PORTAL, PLEASE CHECK THE POLICY TO ENSURE YOU UNDERSTAND THE TERMS AND CONDITIONS THAT APPLY AT THAT TIME.

WE OFFER EXCHANGES & RETURNS WITHIN 7 DAYS FROM THE DATE OF DELIVERY. ONCE YOUR EXCHANGE/RETURN QUERY HAS BEEN ACCEPTED BY OUR TEAM, A NOTIFICATION WILL BE SENT TO YOUR REGISTERED EMAIL, AND YOUR ORDER WILL BE PICKED UP BY OUR LOGISTICS PARTNER WITHIN 24-48 HOURS.

PICK-UP WILL BE ATTEMPTED TWICE. IF THE COURIER PARTNER IS UNABLE TO PICK UP THE SHIPMENT, YOU WILL HAVE TO SEND THE SHIPMENT BACK TO THE WAREHOUSE ADDRESS.
REVERSE PICK-UP IS SUBJECT TO THE AVAILABILITY OF THE SERVICE IN YOUR AREA PINCODE.
ONCE YOUR ORDER HAS BEEN RECEIVED AT THE WAREHOUSE, IT WILL GO THROUGH A QUALITY CHECK (QC), AND ONCE APPROVED, YOUR EXCHANGE/RETURN QUERY WILL BE PROCESSED FURTHER.
ESTIMATED DELIVERY OF ALL EXCHANGE QUERIES FALLS BETWEEN 7-10 WORKING DAYS.
IF AN EXCHANGE IN SIZE CANNOT BE FULFILLED DUE TO STOCK AVAILABILITY, WE WILL EXCHANGE IT FOR ANOTHER PRODUCT OR ISSUE A GIFT CARD THAT CAN BE USED AT EITHER OF OUR STORES OR FOR YOUR NEXT ONLINE PURCHASE.
FOR ALL RETURN ORDERS, REFUNDS WILL BE ISSUED IN THE FORM OF A CREDIT NOTE ONCE THE PRODUCT PASSES THE QC. THIS WILL BE SHARED ON YOUR REGISTERED EMAIL ADDRESS.
PLEASE RETURN YOUR PRODUCT(S) IN THE SAME CONDITION AS THEY WERE SHIPPED. IF THE PRODUCTS ARE RETURNED IN POOR CONDITION OR HAVE CLEARLY BEEN WORN, WE WILL NOT PROCESS THE QUERY.

IF ISSUES STILL PERSIST, KINDLY DROP US AN EMAIL OR WHATSAPP WITH YOUR NAME AND ORDER ID AT MECRAFTOFFICE@GMAIL.COM OR +91 9772222250. WE ARE AVAILABLE MONDAY-SATURDAY BETWEEN 11:00 AM - 7:00 PM. ALL PENDING QUERIES WILL BE RESOLVED ON PRIORITY WITHIN 24 HOURS.

CANCELLATIONS & REFUNDS:

ORDER CANCELLATIONS ARE ONLY PERMITTED ON COD ORDERS, PROVIDED THE ORDER HAS NOT BEEN DISPATCHED FROM OUR WAREHOUSE.
ALL PREPAID ORDERS ARE FINAL. WE DO NOT OFFER CANCELLATIONS OR REFUNDS FOR PREPAID ORDERS.
ANY REFUNDS ARE ISSUED IN THE FORM OF GIFT CARDS EQUIVALENT TO THE SELLING/MRP AMOUNT, WHICH CAN BE USED WITHIN 6 (SIX) MONTHS. GIFT CARDS ARE NON-REFUNDABLE AND CAN ONLY BE REDEEMED AT OUR ONLINE OR OFFLINE STORES.
SHIPPING CHARGES ARE NON-REFUNDABLE.

EXCHANGE/RETURN OF PRODUCTS:

YOU MAY INITIATE AN EXCHANGE/RETURN REQUEST IF:

(A) THE PRODUCT DOES NOT FIT;
(B) BOTH THE PRODUCT AND SHIPPING PACKAGE HAVE BEEN DAMAGED;
(C) THE PRODUCT IS DEFECTIVE;
(D) PARTS OF THE PRODUCT OR ACCESSORIES ARE MISSING.

PRODUCTS PURCHASED FROM US CAN BE EXCHANGED/RETURNED ONLY IF THEY MEET THE FOLLOWING MANDATORY CONDITIONS:

THE PRODUCT HAS NOT BEEN WORN, CLEANED, OR TAMPERED WITH.
THE BRAND TAGS, ORIGINAL PACKAGING, AND ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED OR DAMAGED.
THE PRODUCT IS NOT ALTERED, UNLESS A PROVEN VENDOR DEFECT.
THE RETURN IS BEING INITIATED AGAINST THE ORIGINAL ORDER UNDER WHICH IT WAS BOUGHT AND MATCHES OUR RECORDS.
THERE IS NO FOUL ODOR, PERFUME, STAINS, DENTS, SCRATCHES, TEARS, OR DAMAGE ON THE PRODUCT.
IF BOUGHT AS A SET, THE PRODUCT MUST BE RETURNED/EXCHANGED AS A COMPLETE SET.
THE PRODUCT SHOULD BE IN UNUSED, UNDAMAGED, UNWASHED, AND SALEABLE CONDITION.
WE MUST BE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.

RETURN OF PURCHASED PRODUCTS IS FACILITATED THROUGH OUR REVERSE-LOGISTICS PARTNERS. ONCE A RETURN REQUEST HAS BEEN RECEIVED AND ACKNOWLEDGED BY US, OUR REVERSE-LOGISTICS PARTNERS MAY CONTACT YOU FOR PRODUCT PICKUP.

WE RESERVE THE RIGHT TO REJECT AN EXCHANGE/RETURN REQUEST IF THE PRODUCT DOES NOT SATISFY THE ABOVE CONDITIONS.

CUSTOMER SUPPORT:

FOR ANY QUERIES OR CONCERNS REGARDING RETURN AND CANCELLATION, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM: